Reference

Terms That Govern Your ec99 Account

These terms set out what you agree to when you open and use an ec99 account — from how deposits via bKash, Nagad and Rocket are handled, to how we manage account access.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentTerms updated as needed

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HOW WE HANDLE THIS

Account Security and Terms Practices

We apply specific account-level controls to keep these terms enforceable and your account safe. Below is how we handle the key areas covered in this policy.

Account Verification

Before a withdrawal to bKash, Nagad or Rocket is processed, we confirm your account identity. This step protects both you and the integrity of the platform.

Wallet Transaction Records

Every deposit and withdrawal via bKash, Nagad or Rocket is logged against your account. You can review these in your transaction history at any time.

Terms Change Notification

When we update these terms, we post a notice on the platform. Continuing to use your account after the notice counts as acceptance of the revised terms.

Account Closure Requests

To request account closure or changes to your personal details, contact support directly via live chat or email — we action these requests after identity confirmation.

What These Terms Actually Cover

ec99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on ec99, you confirm that you have read and accepted these terms in full. The terms cover account registration, wallet deposits and withdrawals using bKash, Nagad or Rocket, the rules around how your account balance is held, and conditions for suspension or

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closure. We may update these terms at any time — when we do, the revised version replaces the previous one and continued account use means you accept the changes. Certain sections of these terms apply only where permitted by your local law and within eligible regions;
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if access to ec99 is restricted where you are located, these terms do not create any right of access. Payments processed via bKash, Nagad or Rocket are subject to the individual terms of those wallet providers in addition to ours. If there is a conflict between
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these terms and a specific promotion or bonus condition posted on the platform, the specific condition takes precedence for that event only. We reserve the right to verify account identity before processing any withdrawal request, and we may place a hold on a balance while verification
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is in progress. Any disputes relating to these terms are handled through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team can help. You can contact us through live chat on the site, by email, or through the in-app message centre — whichever works for you on mobile.

Team online

Live Chat

Open the chat widget on any ec99 page to ask about specific clauses, account conditions or wallet-related terms in real time.

Email Support

Send a detailed query to our support address if your question involves account documents, identity verification or a formal terms dispute.

In-App Messaging

Use the message centre inside your ec99 account on mobile to flag a terms concern linked directly to your account history.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments and eligibility.

These terms apply to anyone who creates or uses an ec99 account. Access depends on your local law and whether you are in an eligible region — the terms do not override local legal restrictions.

We post a notice when terms are updated. If you continue using your account after the notice date, that counts as acceptance. You can contact support if you want to clarify what changed.

Yes, wallet payments via bKash, Nagad and Rocket are covered here, but those providers also have their own terms. Both sets of terms apply to any transaction you make through those wallets.

Yes. We may suspend or close an account if terms are breached, if verification fails, or if account activity does not comply with the conditions set out here. Support will notify you if this happens.

Contact our support team via live chat or email with your account details and the specific clause you are questioning. We review disputes and respond through the same channel.

The terms are in effect for as long as your account is open. If you close your account, certain clauses — such as those covering outstanding balances or identity records — may still apply for a period after closure.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoNagad Onlinepay InfoCrash Energy

Terms That Govern Your ec99 Account

Account Security and Terms Practices

Account Verification

Wallet Transaction Records

Terms Change Notification

Account Closure Requests

Reach Us About These Terms

Live Chat

Email Support

In-App Messaging

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if ec99 changes its terms?

03 Do bKash, Nagad and Rocket payments fall under these terms?

04 Can my account be suspended under these terms?

05 How do I raise a dispute about how these terms are applied?

06 How long are these terms in effect for my account?

Terms & Conditions

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