Reference

What You Need to Know Before You Play

Using ec99 means you agree to the terms set out across these pages — covering how your account data is handled, what cookies we place, and how you can contact us to request changes.

Account data rightsCookie policyJurisdiction-dependent accessContact and correction rightsbKash, Nagad, Rocket wallet terms
ec99 What You Need to Know Before You Play
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

ec99 handles account data, cookies and security with a clear set of practices. Here is what each area covers and what you can do about it.

Account Data and Retention We hold your registration details, wallet records — including bKash, Nagad, Rocket — and transaction history for as long as your account is active or as required by applicable law. You can request a copy or ask for deletion by contacting support.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time without losing account access.
Account Security Login uses an OTP sent to your registered mobile number. Each session is authenticated separately. If you notice any unrecognised login activity, lock your account from settings and contact us immediately.
Requesting Changes or Corrections If your account details are wrong — name, phone number, or linked wallet — raise a correction request through live chat or the in-account form. We verify identity before making any change to a payment-linked field.
POLICY CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a correction to your account data, or need to raise a concern about how your bKash, Nagad, or Rocket wallet details are stored, you can reach us through any of the channels below. We aim to respond to legal and data requests within a reasonable timeframe — complex requests may take longer.

Team online

Live Chat

Open the chat widget from any page on ec99. State your account query and our team will route legal or data questions to the right person.

Email Support

Send account data requests, correction queries or policy questions to our support email. Include your registered account details so we can locate your record.

In-Account Request Form

Log in, go to account settings, and use the contact form to submit a formal request. This creates a timestamped record of your query on our side.

Frequently Asked Questions About Our Legal Terms

These are the questions we hear most often about account rights, data use, policy scope, and how to contact us. If your question is not covered here, use live chat or the in-account request form.

We only share wallet identifiers with the payment processor needed to complete your transaction. We do not sell or pass your bKash, Nagad, or Rocket details to third parties for marketing purposes.

Yes. Submit a data access request through live chat or the in-account form. Include your registered mobile number so we can match the request to your account record accurately.

Eligibility depends on your local law and the region you are in. We do not determine legality on your behalf — check the laws that apply to you before opening or continuing to use your account.

We post a notice on the platform and update the effective date on the relevant policy page. Continued use of your account after that date means you accept the change. You can close your account if you disagree.

Raise a correction request via live chat or the in-account contact form. For any field linked to a payment wallet — bKash, Nagad, Rocket — we verify your identity before making the change.

We use session cookies for login continuity and analytics cookies to measure platform use. You can disable non-essential cookies in your browser settings at any time; session cookies are required for your account to function.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.